FAQs

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Our FAQ section is here to help you better understand how shopping, shipping, and returns work on our site.  Just click the title of the article you are interested in below to be taken to the relevant page.  

Shopping:

• How do I order something that is out of stock?

Shipping:

• Where do you ship to?
• What are your shipping options?
• Why did my order come in a box that said "Amazon" on it?

Returns/exchanges/issues with received-items:

• I need to return my pickups, how do I do that and what is your policy?
• I received a damaged package/item, what should I do?
• How does DiMarzio's 30 day product exchange work?
• How does Seymour Duncan's "Real World 21 Day Exchange" product guarantee work?

Other:

• How do you keep my payment information secure?

Don't see the question you want answered listed above?  Check out our How-Tos section and our Thoughts on Tone and, if you still can't find what you're looking for, please Contact Us.