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How do I order something that is out of stock?

With literally thousands of permutations of pickup brands, models, positions, widths, colors, and wirings, there is no doubt that you will at some point want something we don't have and potentially cannot find anywhere - don't worry though we have you covered.   We currently carry Seymour Duncan and DiMarzio and can access their entire product lines - if they make it we can order it for you!   First, please go to the manufacturer's website to confirm what you're looking for exists.  Next, please email exactly what you'd like with as much detail as possible (e.g. I want...

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I received a damaged package/item, what should I do?

We're very sorry you had this experience and we want to make things right for you.  We handle each of these situations on a case-by-case basis - please email me directly at and we will work through this together.

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Why did my order come in a box that said "Amazon" on it?

TL;DR:  We use Amazon's fulfillment services to ship your orders lightning fast!  We could do it ourselves but it would actually cost more and be slower.  Here at we spend a lot of time thinking about how to create the absolute best guitar pickup and gear buying experience online.  We think about things we could add to the site months or even years down the road and really sweat the details.  When it comes to shipping and fulfillment though...well...that's not our game.  You see, if you want to ship things to customers fast, I mean really fast, you need warehouses...

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What are your shipping options?

We offer three shipping options:   Standard:  ~5-8 business days Expedited:  ~2-3 business days Priority:  ~1-2 business days Standard shipping is always free, no matter what you buy.  Expedited shipping is $2, no matter what you buy (it costs us way more than that, but we like to get our stuff fast too - we get it!).  Lastly, for that true last-minute situation, Priority is $8 (and yes, it does cost us a bit more than $8 too).  Personally I think Expedited is the best deal and that is what I'd choose every time, but it's up to you. So...

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